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Shipping

Where we ship to: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Indonesia, Ireland, Japan, Malaysia, Netherlands, New Zealand, Norway, Philippines, Singapore, Spain, Sweden, Switzerland, Thailand, and United States.
United Kingdom customers: Please email us if you would like to place an order.

 

AUSTRALIA

Method Price Details
Free Shipping Free No Tracking is provided. Orders can take between 3-10 business days to arrive.
Regular Tracked $5 Includes Tracking. Orders can take between 3-10 business days to arrive.
Express Tracked $8 Includes Tracking. Orders can take between 1-3 business days to arrive, pending on Australia Post's Express delivery service in your area.

 

INTERNATIONAL (outside of Australia)

Method Price Details
Tracked $23 (AUD) Includes Tracking. Orders can take 5-20 business days to arrive.
FREE International Tracked Free on Orders over $120 (AUD) Includes Tracking. Orders can take 5-20 business days to arrive.

 
Notice: Apologies to our International customers, but we can no longer offer Free Shipping options. We are having far too many issues with Untracked orders not arriving to customers, and can unfortunately not continue to cover that loss. Please see above for our International Tracked Option. (This does not include New Zealand).

NEW ZEALAND

Method Price Details
 Regular $2 (AUD) No Tracking is provided. Orders can take 5-20 business days to arrive.
Tracked $19 (AUD) Includes Tracking. Orders can take 5-20 business days to arrive.
Free Untracked (orders over $30 AUD) Free No Tracking is provided. Orders can take 5-20 business days to arrive.
FREE International Tracked Free on Orders over $120 (AUD) Includes Tracking. Orders can take 5-20 business days to arrive.

 

Purchases are shipped from our office in Newcastle by Australia Post within 2 business days from receipt of your order. We try our best to get orders shipped within the 2 business days, but please note that throughout December, it may take 3 business days for orders to be shipped.

Please note that delivery times are estimates only and actual delivery times may vary. The above are only estimates for delivery times in non-peak mail seasons. 
We are not responsible for slow mail delivery. Payments via PayPal eCheque will not be shipped until the payment has been cleared.

 

Customs / Import Fees
Any customs or import fees are the responsibility of the customer. This applies to both ‘Free Shipping’ and ‘Tracked Shipping’ services that we offer. Unclaimed packages due to non-payment of Customs or Import fees will incur a full deduction of any Shipping Charges (including 'Free Shipping' option) plus a 20% handling fee. Import /customs fees is NOT a charge collected or paid for by us.

 

Incorrect Shipping Details Provided:
Please be advised, that Bad Witch cannont be held responsible if you have provided incorrect address (shipping) details. If you have made a mistake in your shipping address - please contact us immediately, as orders are sent out as soon as possible. While every care is taken to notice important emails regarding shipping address change - due to the volume of emails we receive, we cannot guarentee that your email will be read prior to your order being shipped. We rely on our customers to provide correct shipping details - so please check details before your submit your order.

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